Frequently Asked Questions

What is the difference between ‘restart’, ‘factory reset’ and 'pin reset'?
Restart is found on your Walgreens Advanced Activity Tracker, under Apps > Settings (small gear icon), and will simply power your device off and back on....
Fri, 4 Dec, 2015 at 5:12 PM
I think my Walgreens Advanced Activity Tracker is broken. Now what?
Send us an email at customercare+wag2@striiv.com, or submit a new support ticket here.
Wed, 9 Dec, 2015 at 6:48 PM
Why are my charts not loading in the app?
Your charts are on an online or server-based system, which means Internet signal is required in order to load activity charts in the app. Please make sure...
Tue, 30 Aug, 2016 at 1:14 PM
What does my heart rate tell me?
Your resting heart rate is the number of times your heart beats per minute while it’s at rest. It is recommended to measure resting heart rate first thing i...
Thu, 24 Dec, 2015 at 2:07 PM
How do I use the heart rate monitor in my Advanced Activity Tracker?
To measure your heart rate, make sure your device is comfortably fitted against your wrist and not loose. The heart rate sensor on the underside of the Acti...
Thu, 5 Nov, 2015 at 4:49 PM
How do I edit time/date?
The Advanced Activity Tracker bases displayed time/date on the time and date set on the phone/tablet the device is connected to. Each time the device is r...
Fri, 24 Jun, 2016 at 12:56 PM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to the...
Fri, 11 Mar, 2016 at 12:21 PM
Why is there a flashing green light on the back of my device?
This is part of the hardware used to measure heart rate. The light flashes on the blood pulsing under your skin and a light sensitive photodiode measures th...
Tue, 19 Apr, 2016 at 12:02 PM
What's the typical Bluetooth range of my device?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your S...
Tue, 16 Aug, 2016 at 12:58 PM
What's the best way to switch wristbands?
We recommend holding both ends of the wristband, while pushing the device "nugget" down and out between your thumb and index finger. Putting on ...
Thu, 18 Aug, 2016 at 1:04 PM