My Striiv Play is working, however, it is not transferring info. to 1) the Striiv app on my iphone and 2) my My Fitness Pal account. I've reset my Play, and it didn't make a difference. Thanks for any input.
I'm having the same problem - when I updated my phone to ios 7 the app and Play stopped talking. I reported it several days ago - and they said they were working on it, but nothing has improved since then and I haven't seen a "Striiv" Play update. I'm ready to ditch the play for a fitbit.....I'll give them another few days, but this is dumb. They knew ios7 was coming -why not be prepared?
Contacted them through the app. Apparently there is a bluetooth bug in iOS 7 they are working on with Apple to resolve. If you app is not syncing to your iPhone, I instructed to turn the iPhone off and reboot. It then works. Is this a good fix? Absolutely not, since I have to turn the phone off probably every other day to keep the app working but are they aware? Yes. I have been in contact with the development team as recent as this week.
I bought the Play and it didn't work. I bought another one and paired/synced but it only counts steps on the Play device and doesnt reflect the steps on my iPhone 5S.... so how do I do the challenges? its not showing my steps on my phone?
Should I just return the play and use my iphone? I like the app but it seems it doesn't work correctly.
And no real customer service.
I wouldn't use the app on my phone, I did that and because it has to run continuously in the background your battery life takes a serious hit.
Honestly, I recently sold my Play on ebay and bought a FitBit :) Much, much happier.