The average on the Smart should be pulling data from the beginning of time, though it does leave out any days that are under a certain threshold -- I don't have the exact number of that threshold, but it's an extremely low number, one that indicates the user didn't move at all that day.
Drop us an email at customercare@striiv.com with your device ID and we can take a look at your logs.
Here are the instructions on how to get the device ID from your Striiv Smart pedometer:
I've gone ahead and created a support ticket for you and our Smart expert will be looking into this for you. She should be in touch soon!
Ccmcclare
I would like to know how the average is calculated on my Smart. I sometimes exceed the average and at midnight it might come out less than the previous day. Is it a rolling average and if so, what is the term length?