I have tried multiple times to download the software update. I have waited the 10 min. I made sure it was in the charging case. I made sure it stayed next to the phone. I made sure the phone was awake one time by keeping the screen awake ( for 10min). Is this going to be fixed. I cant as of now get texts or incoming calls shown on the striiv touch. Am I doing something wrong?
I emailed them and they emailed me directions today to fix the issue which did work. You need to Factory reset the Touch and then allow it to update.
Very disappointing. Seems like 5 days is a long time without any response from support. This doesn't bode well for the product quality.
same problem. Did you find a solution?