My striiv will not wake up!! : Walgreens Activity Monitor Advanced

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Loyce Kawaguchi

started a topic about 6 years ago

My screen is black. I tried what was suggested and it still won't wake up! Help please....

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Bexa.raven

said about 6 years ago

This morning I took my Striiv off the USB cable after charging it all night and the screen was locked at " 0 steps" with the " unlock" button showing. It wouldn't clear when I pressed unlock. I have had my Striiv lock up before so I knew to hold the on/off button down for 20 seconds and then press the button to turn it on...but it won't turn on now. Black screen. I charged it all morning think maybe somehow there is a problem there, but still won't wake up...tried resetting it again....no good. Is it now a brick? I have loved my Striiv...this is my second one but won't be able to afford a 3rd. :(

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Darby O'Shieles

said about 5 years ago

Tried resetting. Charged all night. Can't get it to start...any suggestions? I have had it for about 2 years. Did it die of old age? Or is there something else I should try?

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Cat Lee

said over 4 years ago

I've barely had my Striiv smart pedometer for a month and now it won't turn on. It's been charging all night so I know that's not the issue. I'm not sure what everyone is talking about the reset paper clip hole either, because my Smart only has a pwer button, the charger button, and the thing to connect the holder.

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Chris Eleveld

said over 4 years ago

Cat,

The paper clip hole is on the Striiv Play Pedometer. On your smart, I believe the reset procedure to force the wake up is to hold the power button down extra time. I think a minute or so should be a safe if exceptionally long time unless you see the screen change before then. After releasing the button you may have to press it again to turn it on as normal.

I that fails you'll need to open a support ticket with Striiv to get a replacement.

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Roslyn Cramer

said over 4 years ago

After unplugged from charging overnight, my strive will not come on. What can I do to reboot it?

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Fernando Rangel

said over 4 years ago

I just received it and is all black.?

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Jamie K

said about 1 year ago

Just try and connect your Striiv to a battery source, flip the switch on/off and wait for a few minutes.

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Chris Eleveld

said about 1 year ago

this is a settled conclusion striiv doesn't care abotu customers or defective products.

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Jamie K

said about 1 year ago

Sadly that’s true.

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Msgr4289

said 9 months ago

The battery in my Striiv Apex HR tracker will not charge. I cannot get it to charge and wake up when I double tap it or push the button on the side. Any solutions?

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Msgr4289

said 9 months ago

The battery in my Striiv Apex HR tracker will not charge and the screen is black. When I plug it into the computer to charge and press the button on the side the tracker will not wake up.

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Thomas Przybycien

said 3 months ago

I have the APEX HR, 1st one had the same blank screen issue, HR monitor remained flashing.

Received replacement nugget, within 45 days same issue. I have avoided getting it wet despite it being marketed as being able to. Seems like very poor product design. If I had to do it again, I would invest in another tracker.